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Owned and operated by Caldwell and Staver E-Comm Goods LLC, we're happy to answer questions about cold plunges, saunas, and more.
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Frequently Asked Questions
How long does shipping take?
Orders ship within 1 to 3 business days with an estimated transit time of 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How can I track my order?
Once your cold plunge, sauna, or therapy mat ships, you will receive a tracking number via email. You can use that number to follow your delivery status in real time.
What is your return policy?
We offer 30-Day Returns on eligible items. If something is not the right fit for your space, please review our Return Policy page for full details on how to start the process.
Can I exchange my product for a different model?
Exchanges are handled on a case-by-case basis. Contact us with your order number and the model you are interested in, and our team will walk you through available options.
How do I choose between a cold plunge and an infrared sauna?
Cold plunges use chilled water immersion to support post-activity recovery, while infrared saunas use gentle radiant heat designed to promote relaxation. Many of our customers enjoy pairing both for a contrast therapy routine.
What kind of setup is needed for a traditional sauna?
Traditional saunas typically require a dedicated space with proper ventilation and access to a power source. Our product pages include detailed specifications, and our team is happy to help you plan your setup.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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30-Day Returns
Not the right fit for your recovery space? Our return policy has you covered within 30 days.
Free Continental Shipping
Most orders ship free within the Continental U.S., with no minimum purchase required.
